ONLINE STATISTIC TRANSACTION

1) Online Statistic Transaction

No Services Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 Complaints / Enquiry 80 106 232 190 106 301 245 224 174 206 133
2 Portal Feedback 8,389 9,677 8,704 8,777 6,179 7,992 12,741 7,709 6,982 5,581
3 e-Survey 32 166 213 294 83 25 59 158 160 380 309
4 ASSIST Portal
*Number of payment transaction
726,546 715,263 756,572 746,681 751,766 728,372 735,775 744,857 751,596 708,224 767,959
5 MATRIX Portal
*(Number of MATRIX Portal Transaction)
15,642 32,752 43,682 35,557 17,446 27,415 20,624 31,471 30,387 31,034 25,888

2) PERKESO Counter Service Statistic Transaction (Malaysia)

No Services Jan Feb Mar Apr May Jun Jul Aug Sep Okt Nov Dec
1 Employer / Employee Registration 1,950 7 3,683 6,206 1,862 6 217 444 830 3,182 5,382
2 Contribution Payment 888 6 1,696 3,195 1,123 2 159 442 667 3,066 3,860
3 Benefit Form Submission 3,509 2 6,606 10,909 2,557 2 245 674 1,369 10,364 14,399
4 Complaint & Statement of Insured Person / Dependance 432 2 806 1,356 390 5 175 371 449 1,471 1,879
5 Enquiries
8,073 13 11,053 25,134 7,057 1 614 2,061 3,723 17,698 29,645

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