ONLINE STATISTIC TRANSACTION 2020

1) Online Transaction Statistic

No Services Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 Complaints / Enquiry 14 15 27 64 52 101 107 90 66 57
2 Portal Feedback 4,326 3,204 8,518 28,784 26,574 17,864 9,605 6,735 7,918 7,595
3 e-Survey 147 29 50 91 24 102 56 47 86
4 ASSIST Portal
*Number of payment transaction
663,236 662,058 669,965 678,520 656,164 670,515 694,351 679,681 708,111 717,110
5 MATRIX Portal
*(Number of MATRIX Portal Transaction)
11,076 12,787 11,317 8,219 8,122 10,702 13,453 18,603

2) PERKESO Counter Service Transaction Statistic (Malaysia)

No Services Jan Feb Mar Apr May Jun Jul Aug Sep Okt Nov Dec
1 Employer / Employee Registration 14,240 13,626 7,545 35,702 2,370 5,144 52,279 6,815 7,751 7,595
2 Contribution Payment 7,751 6,805 4,345 19,024 1,480 3,175 28,430 5,052 5,009 4,363
3 Benefit Form Submission 20,407 19,752 11,255 52,140 4,031 8,736 78,531 12,675 17,893 19,245
4 Complaint & Statement of Insured Person / Dependance 3,949 3,632 2,009 9,699 894 2,965 16254 3,158 3,038 2,577
5 Enquiries
54,503 46,506 27,208 128,798 16,040 33,403 16,254 36,624 40,323/td> 38,235

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