Frequently Asked Question

FAQ

General Question

2) Q : Are temporary workers / part time workers covered by PERKESO?

3) Q: Does an employer need to notify PERKESO if an employee resigns?

A : Employers may notify the employee’s resignation to SOCSO through ASSIST portal. Kindly follow the steps below to update the status:

1.	Click at My Sites and choose REGISTRATION.
2.	Then click UPDATE, choose Update Add Employee Resigned Date
3.	Click on Action icon
4.	If all employee resign on the same date:
	a. Click All b. Update Employee Resign Date
Or
	If there are other active employees:
	a. Click Specific b. Update Employee Resign Date c. In Please Select box, choose employee’s information according to IC Number / Employee’s name / Social Security No (SSN) d. Click on the Action button
5.	Click Save & Continue
6.	Upload the supporting documents
7.	Click Save & Continue
8.	Click Submit
9.	Proceed for Submission? Click Confirm
10.	Request Case Update Number is generated (Kindly keep the number for reference)
11.	Click OK

4) Q : What is the age limit for employees to contribute?

A : All employees are eligible to be registered, regardless of age. For workers aged 60 years and below, the employer must make contributions under the first category, but when the employee reaches 60 years of age, the employer will only pay contributions under the second category. Employees who join the workforce when they are above 55 years of age and who have never contributed must pay a contribution of the second category.

5) Q : Are penalties imposed on employers who fail to register or contributes?

6) Q: How is the mode of payment and contribution to PERKESO determined?

A : Employee contribution rate is based on the employee's wages, overtime, commissions, service charge, annual leave emoluments, sick leave, maternity leave, public holidays, incentives, meal allowance, cost of living and housing allowance and so forth. All payments whether hourly, daily, weekly or monthly-rated are considered wages. Monthly contribution rates for employers and employees is shown in the Contribution Schedule based on 34 salary categories.

7) Q: What are the payment channels for PERKESO contribution?

A : Payment for PERKESO contribution can be made through the following channels:

1.	PERKESO’s ASSIST Portal (Payment via FPX)
2.	Direct Debit Authorisation (DDA)
3.	Payment at Counter (Employers need to bring the ACR reference)
	a. Banks appointed by PERKESO as collection agents: i. Maybank ii. RHB Bank (cash only) iii. Public Bank (starting 1 March 2018)
4.	Internet Banking
5.	Prihatin Apps

8) Q: How to make PERKESO/EIS contribution?

A : Kindly follow the steps below to generate ACR/ECR:

1.	Click My Sites
2.	Choose PERKESO Contribution/EIS Contribution
3.	Click Employer Contribution
4.	Click Add Contribution (Portal)/Add Data Entry
5.	Click on the Action (pencil icon) to edit/updat
6.	Select the contribution month and click edit to update the contribution month
	*If the contribution month does not appear, click Arrears Contribution > Select the contribution month & year
7.	Click on the pencil icon > Key in the employees’ salary (The rate of contribution will be automatically calculated)
8.	Click Save Draft
9.	Click Complete
10.	Click Submit
11.	Click Confirm
12.	Choose Payment Method (PERKESO Collection/EIS Collection)
	a) Print ACR/ECR (Bank Counter - Maybank/ RHB Bank/Public Bank) b) Proceed to payment (Online Banking via FPX) > Tick the chosen ACR/ECR > Add to cart > Proceed to summary > Continue > Key in bank details > FPX Process

9) Q : How to register ASSIST Portal ID?

10) Q: How to register new employer via online?

A : For new employer registrations, please register for a Portal ID first before proceeding with the employer registration on PORTAL ASSIST.

Kindly follow the steps below to register new employer:

1.	Click My Sites and choose Registration
2.	Click Registration
3.	Key in all the employer's details
4.	Click Save & Continue
5.	Click Add New Employee
6.	Key in employee IC No. on the 'Search Existing Employee' and click 'Search', the employee information will automatically appear.
	*If it does not appear, tick Register New Employee and fill up all employee information.
7.	Click Save
8.	Click Save & Continue
9.	Click Save & Continue
10.	Click Add Document
11.	Upload Borang 1, Borang 2, Borang SIP 1, Borang SIP 2, Employer's IC copy, SSM Registration Document
12.	Click Add Document
13.	Click Save & Continue
14.	Fill up “Confirmation from Employer/ Employer’s Representative”
15.	Click Submit
16.	Click Confirm

11) Q: How to register new employee?

A : Kindly follow the steps below to register new employee:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Update Add New Employee
5.	Click on the Action (pencil icon) to edit/update
6.	Click Add Employee/Add Foreign Employee
	Key in employee IC No. on the 'Search Existing Employee' and click 'Search', the employee information will be automatic appeared. If there is no record, tick on Register New Employee
7.	Click Save
8.	Click Save and continue
9.	Click Save and continue
10.	Click Add Document (Upload Borang 2 - Pendaftaran Pekerja & copy of IC
11.	Click Save and Continue
12.	Click Submit
13.	Click Confirm

12) Q: How to register new foreign employee?

A : Kindly follow the steps below to register new foreign employee:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Update Add New Employee
5.	Click on the Action (pencil icon) to edit/update
6.	Click Add Foreign Employe
	Key in the employee’s SSFW No. in the 'Search Existing Employee' section and click 'Search', the employee information will automatically appear. If it does not appear, tick Register New Employee
7.	Key in Foreign Employee's Details (Upload copy of passport & working permit)
8.	Click Save
9.	Click Save and continue
10.	Click Save and continue
11.	Click Add Document (Upload Borang Pendaftaran Pekerja Asing)
12.	Click Save and Continue
13.	Click Submit
14.	Click Confirm

13) Q: How to appeal for Interest on Late Payment of Contributions (ILPC)?

A : Kindly follow the steps below to appeal for ILPC:

1.	Click My Sites
2.	Click PERKESO Contribution/EIS Contribution
3.	Click FCLB
4.	Choose Request for Appeal
5.	Tick Notice ID FCLB
6.	Click Select
7.	Click Save and Continue
8.	Click Add Document (Official Letter/Appeal's Letter)
9.	Click Save and Continue
10.	Click Submit
11.	Click Confirm

14) Q: How to download 8A Form (PERKESO Contribution)?

15) Q: How to print the payment receipt?

16) Q: How to update employee/foreign employee's information?

A : Kindly follow the steps below to update employee’s information:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Update Employee Information (Employer)
5.	Search the Employee/Foreign Employee Listing
6.	Click Edit at desired Employee/Foreign Employee to be updated
7.	Update Employee/Foreign Employee's information
8.	Click Save
9.	Click Save and continue
10.	Click Save and continue
11.	Click Submit
12.	Click Confirm

17) Q: How to update employee's resignation date?

A : Kindly follow the steps below to update employee's resignation date:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Update Add Employee Resigned Date
5.	Click on the Action (pencil icon)
	Choose All (if all employees resign on the same date) or, Choose Specific (State the specific employee who has resigned
6.	Key in Employment Resign Date
7.	Search for the employee (Key in IC No./SSFW No./Employee Name)
8.	Click Select
9.	Click Save and continue
10.	Click Save and continue
11.	Click Submit
12.	Click Confirm

18) Q :How can PERKESO contributions be made if the employee stops working in the middle of the month?

19) Q: When is Interest on Late Payment Contributions (ILPC) applied to the employer?

A : The employer is liable to pay monthly contributions within 15 days of the following month. For example, January contributions should be paid not later than February 15. ILPC is charged for late payment of contributions at the rate of 6 percent per annum for each day of late payment contributions. If late payment interest is calculated to be less than RM5, then interest is charged at RM5 per month.

20) Q: How is the Interest Late Payment Contributions (ILPC) paid?

A : ILPC payment can be made through the following channels:

PERKESO’s ASSIST Portal ( Payment via FPX )

Payment at counter (Employers need to bring the FCLB notice)

a. PERKESO counters

*Payment of contributions must be made using cheque or money/postal order only.

b. Banks appointed by PERKESO as collection agents:

i. RHB Bank

ii. Public Bank (Starting 1 March 2018)

21) Q: How do we report an accident and what are the documents needed to make a claim?

A : For accidents at the work place, the employer has to notify PERKESO by filling in the Accident Report (Form 34) and submit punch cards or attendance records, medical certificate and a copy of the identity card to the PERKESO Office. If the accident occurs while commuting to and from work, these documents must be accompanied by a police report and sketch map of the route taken at the time of accident.

22) Q: Does PERKESO bear the cost of medical treatment? Where can teatment be obtained?

23) Q: Who is eligible for Constant Attendance Allowance?

A : This allowance is paid to an employee who suffers total permanent disablement or is severely incapacitated with a 100% loss of earning capacity or certified invalid and constantly requires personal attendance. His need for a care giver must be verified by a Medical Board or Appellate Medical Board. This allowance is equivalent to 40% of permanent disability benefits or invalidity pension and is subject to a maximum rate of RM500 per month (With effectice from 1st January 2013 the sum is fixed at RM 500) . Payment is made directly to beneficiaries.

24) Q : What is my PERKESO registration number?

25) Q : How to update employer's cessation (dormant/ winding-up/cancel/does not employ employees)?

A : Cessation As Employer can be made through the ASSIST Portal. Kindly follow the steps below:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Form 1A- Cessation As Employer (Discontinue Business )
5.	Click on Action pencil icon
6.	Choose status on Change Employer Status To
	a. Dormant b. Winding-Up c. Cancel
7.	Fill in the date at Temporary closure / No employee form* section
8.	Click Save & Continue
9.	Upload supporting document (Business termination letter)
10.	Click Save & Continue
11.	Click Submit
12.	Proceed for Submission
13.	Click Confirm
14.	Generate Request Case Number (Please download case number for reference)
15.	Click OK

26) Q : How to update Employer information (address / email / induction date)?

A : Kindly follow the steps below to update employer's information:

1.	Click My Sites
2.	Click Registration
3.	Click Update
4.	Click Update Employer Information
5.	Click on Action (pencil icon)
6.	Update Employer Information (address/email/Induction Date)
7.	Click Save & Continue
8.	Upload supporting document
9.	Click Save & Continue
10.	Click Submit
11.	Proceed for Submission
12.	Click Confirm
13.	Generate Request Case Number (Please download case number for reference)
14.	Click OK

Frequently Asked Questions on Self-Employed Social Security Scheme (SESSS)

1) Q : What is the Act that provides protection to self-employed individuals?

3) Q : What are the 20 informal sectors that are eligible to register and contribute under the scheme?

A :

Passenger Transportation	Fisheries	Service of Accommodation Premises	Professional, Scientific & Technical
Carriage and Delivery of Goods or Food	Food Preparation and Sale	Online Business	Private Support Services
Agriculture	Manufacturing Products	Information Technology	Performance, Film Activities, Artistic & Graphic Work
Livestock and Livestock Production	Construction Works	Collecting and Processing of Data	Services in Care, Treatment & Recovery of Health, Mental, Physical or Social
Forestry	Hawking or Trading	Service of Agent	Household Services

4) Q : What are qualification requirements to contribute under the Act?

5) Q : What are the documents needed in order to register under the scheme?

6) Q : Can the contribution of self-employed individuals be paid by someone else?

7) Q : Can the contribution be transferred to someone else?

8) Q : Ali has been contributing for 6 months under a contribution plan of RM 157.20 a year. Can Ali change his contribution plan to RM 282.80 a year on the 7th month?

9) Q : What type of accidents are claimable under Act 789?

10) Q : What are the benefits under the scheme?

11) Q : What are the contributor will receive if no accident occurs during the contribution period?

12) Q : Is the contribution paid is refundable?

13) Q : What action can be taken if the self-employed individuals does not make continuous contributions?

14) Q : How to claim the benefits and what are the required documents?

15) Q : Can self-employed individuals make a claim from a private insurer if they have PERKESO coverage?

Frequently Asked Questions on Employment Insurance System (EIS)

1) Q : What are the eligibility requirements for employees to be covered under the EIS?

A : Employees who are eligible under the Employment Insurance System Act 2017 (Act 800) are as follows:

Malaysian citizens / permanent residents
Aged 18-60*
Working in the private sector**
Employed based on a contract of service
* Important exception:
Workers aged 57 and above who have never paid contributions before that age are NOT covered by
Act 800 and are NOT required to contribute.
** Act 800 does NOT cover domestic workers, the self-employed, civil servants and workers in local authorities and statutory bodies.

2) Q : I have lost my job. Am I eligible to apply for EIS benefits?

A :All EIS applications must meet the following requirements;

i. To apply within 60 days from the date of loss of employment
ii. To meet the Contributions Qualifying Conditions, namely the EIS contributions that have been paid based on the EIS contribution schedule and having a minimum number of months within a specified period.

3) Q :What categories of loss of employment that are eligible for EIS benefits?

A : The categories of loss of employment that are eligible for EIS benefits are as follows;

Normal retrenchment /redundancy
VSS/MSS (Voluntary/Mutual Separation Scheme)
Closure of company due to natural disasters
Bankruptcy or closure of company
Constructive dismissal
Resignation due to sexual harassment or threats made in the workplace
Resignation after being ordered to perform dangerous duties that are not within the job scope

4) Q : What categories of loss of employment that are not eligible for EIS benefits ?

A : The categories of loss of employment that are not eligible for EIS benefits are as follows;

Dismissal due to employee misconduct
Voluntary resignation
Retirement
The expiry of a fixed-term contract (includes unconditional termination of a contract based on an employer-employee agreement or the completion of the project stated in the contract)

5) Q : How do I apply for EIS benefits if I have lost my job?

6) Q : What are the required documents when applying for EIS benefits?

A : The documents required are;

A copy of your NRIC
Proof of loss of employment, e.g. termination letter
A copy of bank account information
Payslips for the last 6 months

Besides that, applicants are required to provide additional supporting documents based on the type of benefit they are applying for as shown in the table below:

TYPES OF BENEFITS	REQUIRED DOCUMENTS
Job Search Allowance (JSA)	A report to the Re-Employment Placement Programme
Reduced Income Allowance (RIA)	Declaration on current, active employer(s)
Training Fee (TF)	Training offer letter Invoice from training provider Training attendance report
Training Allowance (TA)	Letter of guarantee Proof of training attendance
Early Re-Employment Allowance (ERA)	Employment Offer Letter from new employer Document to prove that you have reported for duty e.g. punch card and others

7) Q : How do I submit printed documents when making an online application?

8) Q : How do I check the status of application made through the EIS Portal?

9) Q : My application has been rejected by the EIS Officer due to ineligibility. Am I allowed to make an appeal?

10) Q : I am an employee who has lost employment and received the EIS benefits. Am I eligible to apply for EIS benefits for the second time?

11) Q : What is the amount of EIS benefit payment am I entitled for the Job Search Allowance?

12) Q : How can I get in touch with PERKESO if there is any questions or concerns regarding the EIS?

1.	Click My Sites
2.	Click Base
3.	Click Contribution and Collection Information
4.	Choose Contribution Payment Information
5.	Choose Contribution Month & Click download 8A Form in Action column

1.	Click My Sites
2.	Click Base
3.	Click on Document Listing
4.	Choose Generated Document Listing
5.	Click Module
6.	Choose PERKESO - Payment
7.	Download Payment Receipt

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