E-Participation Policy


E-Participation policy aims to explore the culture and practice of eParticipation in order to improve transparency and public participation in improving the quality of services of the Public Sercive Department (JPA). JPA recognizes public involvement to enable the Department to explore a broader perspective, information resources , and potential solutions to improve results and services . It also provides the basis for a productive relationship , dialogue and discussion better , and orderly governance .

The objective of the eParticipation is to involve citizens in the policy development and decision-making process through the use of information and communication technologies. The JPA welcomes participation by complying with the terms and conditions of participation that have been set as follows :

  • Any statements that incite racial, religion and politics are strictly prohibited.
  • Non degrading, personal attacks and making statements that could offend other participants.
  • Mind your statement, avoid using offensive language and parochialism.
  • Not encouraged to chat or send sentences that out of the topics.
  • Topics and links to pornographic websites are PROHIBITED.
  • Make sure the statement / topic not violate COPYRIGHT LAW, TRADEMARK, PATENT and others.
  • DO NOT use eParticipation page as a place to do any contests, pyramid schemes, fast-rich scheme, money skimmed internet, chain letters, junk e – mail and etc.
  • Not allowed to upload files that contain computer viruses such as virus Trojan horses, worms, time bombs, cancel boots or whatever software or programs that may damage the other computer users.
  • The administrator of eParticipation in any situation not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any statement / topic made on eParticipation in this page. The individual should understand that any risks related to the reliability of items in the page are borne by the individual.
  • The administrator of eParticipation have right to amend and delete any statement / topic at any time without informing the author of the statement / topic.
  • The administrator of eParticipation have right to amend the Policy and Guidelines on eParticipation at any time without prior announcement / notice.
  • As a participant of eParticipation in this page, you are subjected to the terms and conditions of the eParticipation Guidelines.

Read more: E-Participation Policy

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Download Guidelines


  • Click at the link sub menu at the Download menu in the main SOCSO website.
  • For example, click the Checklists and Forms submenu.
  • Browse for the forms that you are looking for. Click the Download button at the Forms list.
  • Click to start the Download.
  • A message box will appear requesting the destination folder for the download.
  • Decide on the appropriate destination to save the file. Click Save.

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Copyright Notice


Copyright reserve applies to the official website of the Social Security Organisation (SOCSO) and its contents including information, texts, images, graphics, voice mail, video files and its arrangements and all material belonging to SOCSO unless stated otherwise. No section of this website can be changed, copied, distributed, redistributed, published, exhibited, licensed, transferred, sold or managed for commercial purposes in any form without prior written consent from the Social Security Organisation.

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Terms & Conditions


Below are the terms of use for the Social Security Organisation (SOCSO) website and your rights and obligations when accessing and / or using services of this website.

Accessing this website is deemed to be acknowledge and agreed by these general terms and conditions, or specific conditions set by SOCSO where applicable, and this constitutes an agreement between you, the customer, and us, SOCSO as the website service provider for the access and use of this website.

Limitation of Liability

You understand and agree that SOCSO is not responsible for any loss, directly or indirectly, related to or specific, consequential or 'exemplary', including but not limited to damages for loss of profits, goodwill or other intangible losses resulting from:

  • The use or inability to use this service;
  • Cost of procurement and replacement service following the purchase of any goods, data, information or services or messages received or transactions made through or from this website;
  • Access without permission or change in transmission or your data;
  • Statements or actions of third parties on the site; or
  • Other matters related to this website.

Link to other websites

SOCSO may provide links to other websites. Such websites are owned and operated by third parties and therefore SOCSO has no control over such sites and resources. You acknowledge and agree that SOCSO is not responsible for external sites or resources and does not endorse and is not responsible for any content, advertising, products or other materials available on such sites and resources. You further acknowledge and agree that SOCSO is not responsible, directly or indirectly, for any damage or loss caused by or alleged to be the cause of or associated with the use of or reliance on any content, goods or services provided on or through any such site or resource.


SOCSO may terminate your access to the entire the service or any part thereof and to any related services at any time, with or without cause or notice with immediate effect. SOCSO may also terminate or suspend your account for inactivity, which is defined as the failure to use the website services through your account for a certain period. You agree that SOCSO will not be liable to you or any third party for the termination of your access to the service.

Changes to the Terms & Conditions of Service

SOCSO reserves the right to make changes, modifications, deletions or additions to the terms and conditions at any time either with or without prior notice. However, in the event of an emergency or to protect the security of the website or in circumstances beyond its control, where SOCSO finds the need to change, modify, delete or add to these conditions, it may do so without prior notice. It is agreed that you will access and review these terms and conditions from time to time to take cognizance of any change, modification, deletion or addition to date. You further agree and accept that your continued access and use of the terms and conditions (as varied or modified from time to time) shall be deemed to your acceptance of any change, modification, deletion or addition to these terms and conditions.

Modification to Services

SOCSO reserves the right to modify or terminate the service (or part of the service) either temporarily or permanently, at any time with or without notice. You agree that SOCSO will not be liable to you or any third party for any modification, suspension or discontinuance of the service.


These terms and conditions are to be be read together with the Privacy Policy, Security Policy, including Online Security, and other terms, whether special or standard. If any terms of the Privacy Policy, Security Policy, including Online Security and other terms whether special or standard are inconsistent or in conflict with these terms and conditions, you agree that SOCSO has the authority to apply any of the terms and conditions, whether special or standard at its discretion.

If any provision of these terms or conditions is unlawful or invalid due to any current or future law or regulation, the aforementioned provision will be removed and these conditions will be construed as if the invalid provision does not exist, and these conditions together with the other provisions will be enforced without being affected by the unlawful or invalid provision.

Sekiranya mana-mana peruntukan terma-terma atau syarat-syarat ini menyalahi undang-undang atau tidak sah di sisi undang-undang atau peraturan-peraturan sekarang atau yang akan datang, peruntukan tersebut akan diasingkan dan syarat-syarat ini akan ditafsirkan seolah-olah peruntukan yang tidak sah itu tidak wujud dan syarat-syarat ini bersama-sama peruntukan lain akan berkuatkuasa sepenuhnya tanpa dijejaskan oleh peruntukan yang menyalahi undang-undang atau yang tidak sah.

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Safety Policy


Data Security

Leading technologies including encryption software is used to safeguard any data given to us and strict security standards are maintained to prevent unauthorised access.

Storage Security

To safeguard your personal data, all electronic storage and transmission of personal data are secured and stored with appropriate security technologies.

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