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Pertubuhan Keselamatan Sosial

Menara PERKESO,

281, Jalan Ampang,

50538, Kuala Lumpur

Customer Service : 1300-22-8000

Fax : 03 - 4256 7798

SMS : PERKESO ADUAN  

[No. I/C] [your complaint] 

send to 15888

 

Working Hours
8.00 AM - 5.00 PM (Monday-Friday)

 

 

 
 

Client Charter

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Employees’ Social Security Act 1969 (ACT 4) 

  • To pay out Temporary Disablement Benefit to eligible employees within 5 days of complete documentation and information submission;

 

  • To pay out Permanent Disablement Benefit to eligible employees within 7 days of complete documentation and information submission;

 

  • To pay out Dependants' Benefit to eligible employees within 7 days of complete documentation and information submission;

 

  • To pay out Invalidity Pension to eligible employees within 7 days of complete documentation and information submission;

 

  • To pay out Survivors' Pension to eligible dependants within 7 days of complete documentation and information submission;

 

  • To pay out Funeral Benefit to eligible dependants within 3 days of complete documentation and information submission;

 

  • To complete registration of new employers and employees, inclusive of issuance of SOCSO employer code number within 1 day of complete documentation and information submission; and

 

  • To produce a Letter of Acknowledgement of complaint to complainant within 3 days of the date of complaint lodged.

 

Self-Employment Social Security Scheme (ACT 789)

        Registration

  • To register eligible Self-Employed Insured Persons as well as provide the registration code number within 1 day after receiving all the information and completed documents required.

    Benefit
  • To process and pay the Temporary Disablement Benefit to Self-Employed Insured Persons who are injured, within 5 days after receiving all the information and completed documents required.
  • To process and pay the Permanent Disablement Benefit to Self-Employed Insured Persons who are injured, within 7 days after receiving all the information and completed documents required.
  • To process and pay the Dependant’s Benefit to dependants of Self-Employed Injured Persons within 7 days after receiving all the information and completed documents required.
  • To process and pay the Funeral Benefit to the next-ofkin of Self-Employed Insured Persons who qualify, within 3 days after receiving all the information and completed documents required.

 

Employment Insurance System (ACT 800) 

        Activity

  • To process and pay the Job Search Allowance (JSA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.
  • To process and pay the Reduced Income Allowance (RIA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.
  • To process and pay the Training Allowance (TA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.
  • To process and pay the Early Reemployment Allowance (ERA) to applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.
  • To process the Training Fee (TF) for applicants who are qualified under the Employment Insurance System (EIS) within 14 days after the receipt of all the completed documents required.

 

 

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