Client Charter

To pay out Temporary Disablement Benefit to eligible employees within 5 days of complete documentation and information submission;

To pay out Permanent Disablement Benefit to eligible employees within 7 days of complete documentation and information submission;

To pay out Dependants' Benefit to eligible employees within 7 days of complete documentation and information submission;

To pay out Invalidity Pension to eligible employees within 7 days of complete documentation and information submission;

To pay out Survivors' Pension to eligible dependants within 7 days of complete documentation and information submission;

To pay out Funeral Benefit to eligible dependants within 3 days of complete documentation and information submission;

To complete registration of new employers and employees, inclusive of issuance of SOCSO employer code number within 1 day of complete documentation and information submission; and

To produce a Letter of Acknowledgement of complaint to complainant within 3 days of the date of complaint lodged.

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